Support Center

For most homes, our certified technicians complete a full installation in 2–4 hours. This includes mounting cameras, installing sensors, setting up the alarm hub, configuring the mobile app, and walking you through how to use the system confidently. Larger homes or businesses may require 4–8 hours.

Yes. Every alarm hub includes built-in cellular backup. Even if your internet or power is cut — a tactic sometimes used by intruders — your alarm continues communicating with our monitoring center over the cellular network. Arming, triggering, and dispatch all continue working normally.

None. We believe in earning your trust every single month. All monitoring plans are month-to-month and can be cancelled at any time with no penalties or fees. Your hardware is yours to keep regardless. We do offer discounted rates for customers who prefer annual billing.

Within seconds of an alarm trigger, our UL-listed monitoring center receives an alert. A trained specialist immediately attempts to reach you by phone to confirm whether it's a real emergency or a false alarm. If we can't reach you, or if you confirm an emergency, we dispatch the appropriate services — police, fire, or medical — to your address right away.

Yes. Our Starter Shield Kit is engineered for easy DIY installation with peel-and-stick sensors, a plug-in hub, and a guided in-app setup process. Guardian Pro and Fortress Elite systems are recommended for professional installation to ensure optimal camera placement and system calibration — though tech-savvy users can self-install with our detailed guides.

Absolutely. Our alarm hub integrates natively with Amazon Alexa, Google Home, and Apple HomeKit (select product lines). You can arm and disarm the system, check your security status, and control compatible smart home devices entirely by voice.

We offer a 60-day money-back guarantee on all hardware — no questions asked. Every product comes with a 2-year manufacturer warranty covering defects and hardware failures. If a device fails during the warranty period, we replace it free of charge including shipping. Extended warranty plans up to 5 years are also available at checkout.

Your footage is protected with AES-256 end-to-end encryption — the same standard used by banks and government agencies. Video is stored on secure cloud servers with optional local NVR storage. We never sell your data to third parties, and all account access is protected by multi-factor authentication.

You can reset your passcode directly through the mobile app under Settings → Security → Change Passcode. If you're locked out of the app, call our 24/7 support line at +1(888) 328-5980 and a technician will guide you through a secure identity-verified reset within minutes.